Privacy and cookie policies

Contents:

  1. General policy
  2. Scope of our data collection and storage
  3. Access to our data and data security
  4. Cookie Statement
  5. How to contact us.

General Policy

Bird’s Eye Communications holds data privacy and digital security in high regard. In general, we prefer using secure and encrypted tools and services. We also prefer EU service providers over those located in the USA, we try to move and stay away from privacy-destroying companies such as Facebook and Google, and we are very diligent about keeping our data to ourselves.

That having been said, operating in today’s market, on which many clients, suppliers and dominant service providers have more relaxed preferences, often requires us to make compromises.

Scope of our data collection and storage

Bird’s Eye Communications collects and stores personal data by interacting with its clients, suppliers, contacts or web visitors. This statement lists various types of personal data that we collect and store for the purpose of:

  1. Our communications;
  2. Company book keeping;
  3. Online visitor statistics;
  4. Online polling;
  5. Press release distribution.

1. Communications — As is to be expected, both we and our e-mail, phone and technology providers collect and store all sorts of personal information and meta data as (by) product of our communications with clients, suppliers and other types of contacts.

Data collections that may include personal data include e-mail- and text messages, log files, voice mail and other audio recordings, and written and digital notes. They may contain many types of personal information, including names; e- mail-, ip-, postal- and visiting addresses, phone and fax numbers, bank account numbers and everything else that has been part of our research, work and communications.

These data collections are used for many purposes, including operating our company, maintaining outside relations, providing services to protecting us and our clients from unwanted or malicious (digital) communications.

Data collections are stored at various places, including remotely at EU and non – EU servers of outside service providers (www.xs4all.nl, www.denit.nl, www.gmx.com, www.netfirms.com, www.google.com, www.signal.org, www.whatsapp.com and others). We can access parts of these collections through password-protected web interfaces. They are collected, encrypted, stored and deleted based on the providers’ rules, which are outside of our control.

Data collections are also stored locally in our offices, on password-protected routers, computers, smart phones and/or online services.

Copies may be stored remotely at password-protected ‘cloud’ servers (dropbox.com, mega.com, syncplicity.com, onedrive.com) in and outside of the EU.

These data collections are stored for as long as we think they may prove to be useful in the running of our operations.

2. Company book keeping — As is to be expected, we collect and store data on clients and suppliers to send and/or pay invoices and to maintain sound book keeping, banking and fiscal records.

This data may include names, (e-mail) addresses, phone numbers, BTW/VAT numbers, trade register numbers, and bank account numbers.

It is stored locally at our offices (on paper and/or on password-protected computers), while copies may be stored remotely at password-protected ‘cloud’ servers (dropbox.com, mega.com, syncplicity.com, onedrive.com) in and outside of the EU.

Our bookkeeping records are stored for approximately ten years for regulatory and/or sentimental reasons.

Whenever needed, they are shared through secured channels (binders, usb sticks or encrypted cloud services such as wetransfer.com) with our outside accountant (Numeratus Amsterdam) and /or fiscal authorities.

3. Web visitor statistics — Various servers related to our website(s) collect and register meta data from online visitors in various ways and for various reasons. It lets us, for example, provide web visitors with website content, it protects us from external malware and it lets us analyze how often our and our clients’ websites are being visited.

Much of this is done automatically and remotely by our internet providers (xs4all.nl) and/or our domain providers (netfirms.com, denit.nl).

We do not control their collection and storage, but we can access parts of their records for limited periods of time through password-protected web services. The rest is done remotely by an outside service we employ, Statcounter (statcounter.com), which shows us, for example, how many recent visitors from which countries visited which pages using which browser and browsing device.

This allows us to analyze interest in our and some of our clients’ web sites over time and to further improve the sites’ user-friendliness.

Data collected and stored by Statcounter includes date and time of visit, ip address, browser software, operating system, device type, screen size, domain name or internet provider and approximate location of the provider.

Statcounter does not collect direct personal information such as names, addresses or email addresses.

We can access but not modify Statcounter’s data on a password-protected Statcounter server for approximately one year.

Neither we nor Statcounter shares personal data with other parties. We may however occasionally present aggregated analyses on web visiting behaviors to our clients to make a point.

Statcounter’s technology includes ‘cookies’ (see Cookie Statement below.)

4. Online polling — As part of our services to clients, we may occasionally carry out online polls through external providers (such as google.com). In the course of such polls, various kinds of information from poll participants may be collected, explicitly and/or implicitly, and stored locally, in our offices on password-protected computers, and/or remotely at password-protected ‘cloud’ servers (dropbox.com, mega.com, syncplicity.com, onedrive.com) in and outside of the EU, for as long as we find it useful.

Poll participants, after being explained whether and how their responses will be shared, are typically asked to visit one or more web pages and submit answers to questions. That web page will register their visit using cookies and other technologies (see: 3. Online visitor statistics’).

5. Press release distribution — As part of our services to clients, we may occasionally collect names, e-mail addresses, phone numbers, names of media outlets and/or professional interests of reporters and editors and add them to digital databases.

These databases are stored locally in our offices on password-protected computers and/or remotely at password-protected ‘cloud’ servers (dropbox.com, mega.com, syncplicity.com, onedrive.com) in and outside of the EU, as long as we find them useful for future operations.

Information in the databases may be used to e-mail press releases to persons who we expect, based on their field of work, to be interested in the message our client wants to share.

E-mailed press releases will include a link for ‘unsubscribing’ from this service. Clicking that link enables journalists to add their name and e-mail address to a separate database that will exclude them from future mailings. We do not e-mail press releases to journalists who we suspect or know don’t want to receive them, if only because we think doing so would be counterproductive.

Access to our data and data security

Wherever possible we use secure, encrypted methods and services.

Access to password-protected local and remote storage is limited to employees of Bird’s Eye Communications.

In certain cases we give clients access to only certain project-related server areas in order to improve our collaboration.

We are diligent in keeping all software on routers, computers, smart phones and online services up to date, including several layers of security software. We use unique passwords for software and remote servers and store them only in  encrypted password vaults.

Copies of the encrypted vaults may be stored on password-protected cloud servers to enable us to help our clients when we are out of the office.

We create new passwords whenever and as soon as notices or news articles suggest there might have been a data breach. We install software patches as soon as they become available.

Whenever possible we communicate over the internet using a virtual private network (VPN).

Cookie Statement

We employ an outside service that uses a ‘Cookie’ (a tiny computer file) and similar technologies to analyze our website visitor activity and, based on that, enable us to improve our website.

By using our company’s website, or a client ’s website that we maintain, you consent to this policy and to Statcounter (statcounter.com) placing this cookie on your computer.

The Statcounter cookie (called “is_unique”) contains a random number and no personal data.

It enables Statcounter to recognize your computer/browser if and when you return to our web site at a later time.

Left undisturbed this cookie will remain on your computer for 2-5 years.

You can opt out from all Statcounter cookies through ‘ http://statcounter.com/about/set-refusal-cookie’. (Your preference will, however, be stored as a cookie…)

You can also use your browser’s settings to refuse and/or remove cookies, including this one.

How to contact us

In case of questions or concerns regarding these policies, please contact us by using this form: